Terms of Service

Adults only and account responsibility

You must be at least 18 and at least the age of majority where you live to use Artiqo. Provide accurate account information, protect access to your Google account, and tell us about suspected unauthorized use. Accounts and practice allowances are for your own use, not resale or sharing to bypass limits.

Your recordings and permission to process them

You retain ownership of your recordings and other content. You give Artiqo a non-exclusive, worldwide, royalty-free permission to host, copy, transcribe, analyze, and play back that content, and to let our service providers do so, only to provide the service and perform the quality review and improvements disclosed in our Privacy Policy. Public display requires your separate sharing action.

This permission lasts only as needed for those purposes and the retention described in the Privacy Policy. It does not override deletion rights or authorize undisclosed model training. Future model training will require the specific notice and any permission described in that policy.

Record yourself, or obtain all permissions required to record and submit anyone else included. You must have the rights to everything you submit. Do not include confidential material or other people's personal information without authority to do so.

Acceptable use

Do not use Artiqo for unlawful, infringing, abusive, harassing, or deceptive activity; impersonate others; upload malware; access another person's data; interfere with the service; evade payment, credit, or security limits; or run unauthorized bulk or automated requests. Artiqo's software, branding, and curriculum remain ours or our licensors'. Your account gives you permission to use the service, not to resell it.

AI feedback and service limits

Transcripts, scores, examples, and coaching are generated by AI and can be inaccurate, incomplete, or inconsistent. Audio coaching uses a synthetic voice. Feedback is for personal speaking practice, not certification, professional advice, or employment, educational-admission, medical, or other consequential decisions. We do not guarantee a particular score, improvement, or outcome. Models and evaluation methods can change, so scores may not be comparable across versions.

Features can be temporarily unavailable or limited for maintenance, security, capacity, or provider outages. "Unlimited" practice means personal use within normal technical and abuse-prevention limits, not guaranteed uninterrupted access or bulk API use.

Credits

Free accounts receive 5 credits for general practice each calendar month, resetting at 00:00 UTC on the first day of the next month. Unused free credits do not roll over and have no cash value.

One credit is used when a new recording is accepted for feedback processing, including if processing later fails. Reprocessing the same submitted recording does not use another credit. Recording again and submitting a new attempt uses a new credit. Listening, reading feedback, and discarding an unsubmitted take do not use credits. Deleting sessions or resetting progress does not restore used credits. Contact us if a technical error prevents you from receiving feedback.

Paid plans, renewal, cancellation, and refunds

When available, Premium includes unlimited credits and technique practice. The price, currency, billing interval, and applicable taxes are shown before payment. By purchasing a subscription, you authorize recurring charges through Stripe at the disclosed interval until you cancel. We will notify you of material price changes before a renewal at the new price.

Cancel through Manage billing in Settings before your next renewal to prevent the next charge. Unless the cancellation screen states otherwise, access continues until the end of the paid period. Deleting your account cancels the subscription and immediately ends account access. Failed or overdue payments can suspend paid features.

Payments are non-refundable except where applicable law requires otherwise. We do not offer prorated refunds for unused time, unused practice, cancellation, or account deletion. This policy does not remove statutory cancellation, refund, or other consumer rights, or prevent you from reporting an incorrect or unauthorized charge.

Suspension and termination

You can stop using Artiqo or delete your account at any time. We may restrict or end access for a material breach of these Terms, nonpayment, security risks, or legal requirements, with notice and a chance to resolve the issue where appropriate. Urgent protective action may be immediate. If we discontinue a paid service, we will provide notice and honor any refund or other remedy required by law.

Responsibility and disputes

To the extent permitted by law, Artiqo is provided "as is" and "as available", without warranties of accuracy, fitness for a particular purpose, or uninterrupted operation. We are not liable for indirect, consequential, or lost-profit damages. Our total liability for claims relating to the service is limited to the greater of US$100 or the amount you paid Artiqo in the 12 months before the event giving rise to the claim.

These limits do not apply to fraud, willful misconduct, gross negligence, or liabilities and consumer rights that cannot lawfully be excluded or limited. If you have a dispute, please contact us first so we can try to resolve it. Nothing here prevents access to regulators, courts, or remedies available under applicable law. If a provision is unenforceable, the remaining provisions continue to apply.

Washington State law and applicable United States federal law govern these Terms, except that you retain any mandatory consumer protections and rights to bring claims in your home jurisdiction that apply to you.

Changes and contact

We will update the effective date and give notice of material changes in the app or by email before they take effect. Changes apply prospectively and do not remove rights already accrued. Additional consent will be requested where required. For account, privacy, billing, or legal questions, email support@artiqolab.com.