Privacy Policy

What we collect and why

• Account information: your email, account identifier, and name or profile image supplied by Google, to sign you in, secure your account, and provide support.
• Practice information: submitted recordings, prompts, transcripts, speaking measurements, scores, written and audio feedback, and practice history, to analyze your speech, provide coaching, replay sessions, and show progress.
• Usage and technical information: credit use, timestamps, request and error logs, and connection information such as IP address and browser details, to operate the service, prevent abuse, troubleshoot problems, and understand usage. Optional analytics are described below.
• Billing and support information: subscription status, payment references, and messages you send us, to manage payments and respond to requests. We do not store full payment-card numbers.

Audio you record in the app stays on your device until you submit it. Submitted recordings are private by default. Avoid including sensitive or confidential information, or information about other people that you do not have permission to provide.

Feedback quality and future model training

We use submitted recordings and their transcripts, scores, and feedback to deliver the service. Authorized Artiqo personnel may also review them, including listening to recordings, to investigate problems, evaluate feedback quality, and improve our prompts, scoring methods, and coaching. Access is limited to people who need it for these purposes; in-app administrator audio access is logged.

We plan to explore training or fine-tuning models to improve Artiqo's analysis. That is a separate use and is not enabled by this policy. Before using personal recordings or transcripts for model training, we will explain the specific use, data, retention, and available choices, and obtain any required permission. We will not treat a silent policy update as permission to train on older recordings. Information collected under earlier notices remains subject to those commitments.

Service providers

We use the following providers to run Artiqo:

• Google: authenticates your Google sign-in and supplies account information you authorize.
• Supabase: stores account information, private audio, transcripts, scores, feedback, and practice history, and manages authentication and access.
• Deepgram: receives submitted audio to produce a transcript and word timings. We opt transcription requests out of its model-improvement program. Under that setting, audio and transcripts are retained only to process the request; usage metadata can remain.
• OpenAI: receives prompts, transcripts or excerpts, speaking measurements, and evaluation context for assessment and coaching. It receives coaching text to generate audio feedback. We disable optional response storage and do not opt API content into OpenAI's model training. Standard abuse-monitoring retention may still apply, generally up to 30 days, or longer where legally required.
• Vercel and TypeSafe AI (Jev): Vercel hosts the app and processes requests and operational logs. Where the evaluation pipeline uses Jev, Vercel AI Gateway routes transcripts or excerpts, speaking measurements, and evaluation questions to TypeSafe AI for review.
• PostHog: receives limited usage events and redacted error reports only when optional analytics are allowed.
• Stripe: processes payment details, billing contact information, subscriptions, and transaction records when you purchase a paid plan.

Providers process information under their applicable agreements and retention requirements. Data may be processed in the United States and other countries where providers operate. We use applicable safeguards for international transfers where required. We may also disclose information when required by law, to protect rights and security, or in a business transfer subject to applicable law and these privacy commitments.

Cookies and optional analytics

Essential cookies and local storage keep you signed in and remember preferences. With your permission, PostHog collects page names, product actions, account identifiers, and redacted error reports to help us understand and improve Artiqo. Our analytics exclude recordings, transcripts, feedback text, email addresses, form values, URL query strings, and session replays.

You can decline or change your choice without losing practice features. We respect Do Not Track and Global Privacy Control signals for optional analytics. Declining stops future collection; contact us to request deletion of previously collected analytics. Account deletion does not automatically erase historical PostHog records.

Retention and deletion

We keep account and practice data while needed to provide your account, saved sessions, and the purposes above, until you delete it or we no longer need it. In Settings, you can choose:

• Delete recordings: removes saved recordings and generated coaching audio. Transcripts, written feedback, scores, and practice history remain.
• Reset profile: removes practice sessions, recordings, transcripts, feedback, scores, and progress. Your account, subscription, and credit-usage records remain.
• Delete account: removes your Artiqo account and associated practice data and cancels active subscriptions.

Successful in-app deletion removes the selected data from active storage. Interrupted deletions and late uploads are retried by a daily cleanup process; follow any retry message or contact us if deletion does not finish. Temporary cleanup records remain until outstanding upload links expire and cleanup completes. Administrator audio-access logs are scheduled for deletion after 90 days. Backups, provider security records, and payment or legal records can remain for their applicable retention periods and are not kept for product training.

Aggregate statistics and genuinely de-identified results that cannot reasonably identify you may remain useful after deletion. Removing an email or account ID alone does not make a voice or transcript anonymous. We do not use that distinction to keep identifiable recordings after a valid deletion request, and we do not attempt to re-identify de-identified data. Deletion does not require undoing general product improvements that no longer contain your personal information.

Sharing, security, and your choices

If you explicitly publish a challenge using an available sharing feature, its public link can include its prompts, progress, scores, coaching, recordings, and later submissions. Your voice can identify you even with an anonymous display name. Making it private disables the page and new playback links; cleanup removes public audio copies, but we cannot recall downloads or third-party caches.

We use access controls and private storage to protect information, but no service is completely secure. You can export account and practice data in Settings. Depending on your location, you may also have rights to access, correct, delete, restrict, or object to processing, withdraw consent, receive a portable copy, or complain to a privacy regulator. Contact us to exercise these rights. We may verify your identity and will respond within the period required by applicable law, without penalizing you for exercising your rights.

Contact and changes

For privacy questions or deletion requests, email support@artiqolab.com. If you believe a child has provided data, contact us so we can investigate and remove it as appropriate. We will update the effective date when this policy changes and give notice of material changes in the app or by email before they take effect, with additional permission where required.